Refund policy

Every bag is roasted to order. That shapes what we can take back.

Opened bags

We do not take returns on opened bags.

Wrong or damaged orders

Tell us within 24 hours of delivery. Email admin@carriecoffeeroasters.com with your order number and a photo of the bag and the parcel.

We send the right bag, or a new one, at no cost to you. If we cannot, we refund the item.

Lost parcels

If your parcel has not arrived, tell us. We trace it with the courier. If the courier confirms it lost, we send a replacement at no cost. If we cannot, we refund it.

Cancellations

Email admin@carriecoffeeroasters.com before your order ships and we cancel it and refund you in full. Once it has shipped, it cannot be cancelled.

How refunds are paid

Refunds go back to the payment method you used at checkout. Your bank decides how long it takes to show.

Wholesale

Wholesale orders follow the terms agreed with each account.